HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We usually reply within 24 hours.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed within 1 to 3 business days, and standard delivery within the United States usually takes 5 to 7 business days after dispatch. You will receive a tracking number by email as soon as your order ships.
DO YOU OFFER FREE SHIPPING?
Yes. We offer free standard shipping on all orders over $60. For orders under $60, shipping is calculated and shown at checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
We pack orders quickly, so it is not always possible to change an address once an order is placed. If you spot an error, email us as soon as possible with your name and order number and we will do everything we can to update it before it ships.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Depending on the size of your order, you may receive more than one package, and they may arrive a day or two apart.
WHAT IF AN ITEM IS OUT OF STOCK?
If something you ordered is out of stock, we will email you with an expected restock date. If we cannot restock it within a reasonable time, we will refund you for that item automatically.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
We are sorry your order did not arrive in perfect condition. Please contact us with your name and order number and we will make it right.
HOW CAN I TRACK MY ORDER?
Use the Track Your Order link in the main menu and enter your tracking number to see where your package is. If you need a hand, we are always happy to help.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day money-back guarantee. If you are not happy with your ducks, contact us within 30 days of delivery to arrange a return or exchange.
STILL HAVE A QUESTION?
We would love to help. Email us any time at support@theduckieshop.com or use our Contact page and we will get back to you as soon as we can.